Welcome to Maanvira Botanics’ Terms and Conditions. By accessing or purchasing from our website, you agree to these terms. We are [insert company name], an Indian e-commerce seller of botanical hair and skin products. These Terms cover ordering, payments, delivery, cancellations, returns, product information, user responsibilities, and legal rights. They comply with Indian laws (such as the Consumer Protection Act and e‑commerce regulations) and are binding on you (“Customer”) and us (“Company”). Please review them carefully. If you have questions, contact us at [insert contact email]. By using this site, you confirm you are of legal age (18 years or older) and understand our policies.

Definitions

• “Company”, “we”, “us”: [insert company name], having its registered office at [insert registered address] and (if applicable) GSTIN [insert GSTIN if applicable].
• “Customer”, “you”: Any individual or entity placing an order or using the site. You must be 18+ to purchase.
• “Goods”: Products offered on our site (botanical/hair/skin care items).
• “Order”: Your request to purchase one or more Goods via our website. An Order is a binding offer to buy, accepted by us when we dispatch the items.
• “Site”: Our website (maavirabotanics.com) and associated online services.

Ordering and Payment

You may place Orders through our Site by adding items to the cart and completing checkout. All Orders are subject to acceptance by us. We will send you an email confirming receipt of your Order, but a binding contract only exists when we dispatch the Goods. We reserve the right to decline or cancel any Order (e.g. due to pricing errors or stock issues).

Payment: All prices are listed in Indian Rupees (INR) and include applicable taxes. We accept payment by [credit/debit cards, UPI, net banking, etc. – specify methods]. Payment must be made in full at checkout. Your card or payment account will be charged when you place your Order. If payment fails, the Order will not be processed. We may offer EMI or other schemes as per our discretion.

Pricing and Taxes: Prices on the Site are subject to change without notice, but the final price is fixed at the time you place your Order. Taxes (GST) are included in the price unless stated otherwise. If you provide a valid GSTIN before ordering, we will issue a GST-compliant invoice. You are responsible for any additional taxes or duties (if applicable) on international shipments.

Delivery and Shipping

We ship Goods to Indian addresses (domestic) and possibly select international destinations. Delivery times are estimates: typically 7–14 days within India. We use [courier partners], and shipping charges are calculated at checkout. Free or flat-rate shipping may apply above a minimum order value (see Site for details).

You must provide a valid delivery address and contact information. Risk of loss and damage passes to you upon delivery of the Goods to the address you specified. Please inspect items on delivery. We are not liable for delays caused by the courier, customs clearance, force majeure, or incorrect address info. If delivery does not occur within the estimated time, you may contact us and we will investigate or cancel the Order.

Order Cancellation

You may cancel an Order free of charge within 24 hours of placing it, provided it has not been shipped. To cancel, email [insert contact email] with your Order details. After 24 hours or once the Order has shipped, cancellation is not possible (you must follow our returns procedure below after delivery). We will refund your payment in full if the Order is successfully cancelled before shipping. If we cancel your Order, we will notify you and refund any payments received.

Returns and Refunds

We offer returns or replacements for defective, damaged, or incorrect Goods. To be eligible for a refund or exchange, you must notify us within 7 days of delivery. The Goods must be unused, unopened, and in their original condition and packaging. To initiate a return, contact us at [insert contact email] with your Order number and issue. We will provide instructions and a return shipping address.

• Faulty/Wrong Items: If the Goods are defective, damaged, or not what you ordered, we will cover return shipping and arrange a replacement or full refund (including the original shipping fee).
• Change of Mind: If you simply change your mind, returns may be allowed at our discretion; you will likely bear the return shipping cost and a handling fee. Sale items or personalized Goods cannot be returned or exchanged unless defective.
• Refund Processing: Once we receive and inspect the returned Goods, we will notify you of approval. Approved refunds will be processed to your original payment method within 14 days. Please note banking delays may apply. If more than 21 days have passed since your return was approved, please contact us.
• No-Return Items: For hygiene reasons, we generally do not accept returns of opened personal care products (e.g. shampoo, skincare) unless they are defective or incorrect.

These return rights are in addition to your statutory rights under law.

Product Information and Availability

We strive to provide accurate descriptions, images, and availability for each item. However, Goods may vary slightly in color, packaging or dimensions. All product prices, promotions, and availability are subject to change without notice. If an item is out of stock or unavailable after you place an Order, we will notify you and offer to cancel the Order for that item or suggest alternatives.

We reserve the right to correct any errors in product details or pricing, even after an Order has been placed, and to cancel or adjust Orders in such cases. We are not liable for pricing or promotional errors on the Site.

User Accounts

If you register an account on our Site, you must provide true, current, and complete information. You are responsible for maintaining the confidentiality of your password and account. You agree to notify us immediately of any unauthorized use of your account. We will not be liable for any loss or damage arising from your failure to protect your account password. We may suspend or terminate accounts at any time for violations of these Terms.

Intellectual Property

All content on this Site – including text, images, logos, graphics, and software – is the property of [insert company name] or its licensors and is protected by copyright, trademark and other IP laws. You may not copy, distribute, modify, or use such content without our written permission. The names and logos of products are trademarks of their respective owners, and are used with permission or under license.

Communications and Cookies

By providing your email or phone number, you consent to receive order updates and promotional messages from us. You may opt out of marketing communications at any time by using the unsubscribe link or contacting us. We use cookies and similar technologies on our Site to enhance user experience and track site usage. By using our Site, you consent to our use of cookies as described in our Privacy Policy. (See our Privacy Policy for details on how we collect, use, and protect personal information.)

User Conduct

You agree not to misuse our Site (including hacking, data scraping, or transmitting harmful code) or post illegal/offensive content. You will not harass, impersonate, or intimidate others. You shall comply with all applicable laws and regulations. Any abuse of the Site or these Terms may result in termination of your access and account.

Disclaimers and Limitation of Liability

All Goods are sold “as is” except as expressly warranted (e.g. product guarantee). We make no additional warranties – whether express or implied – regarding merchantability or fitness for a particular purpose. We do not guarantee the Site will be uninterrupted or error-free.

To the maximum extent permitted by law, [insert company name] and its affiliates, officers, and employees will not be liable for indirect, incidental, special or consequential damages arising from or related to the use of our Site or Goods (including lost profits, loss of data, or business interruption), even if we knew such damages were possible. Our aggregate liability for any claim will not exceed the value of the Goods you purchased. Nothing in these terms limits liability for gross negligence, fraud or personal injury.

Indemnity

You agree to indemnify and hold us and our affiliates harmless from any claims, demands, losses, liabilities, costs or expenses (including legal fees) arising out of or related to your breach of these Terms, your misuse of the Site, or your violation of any law or third-party rights.

Termination

We may suspend or terminate your access to the Site, or cancel Orders, if you violate these Terms or for any reason. Upon termination, you must cease use of the Site. Clauses which by their nature should survive termination (such as Disclaimers, Limitation of Liability, Indemnity, and Governing Law) will survive.

Force Majeure

We will not be liable or responsible for delays or failure to perform our obligations due to causes beyond our reasonable control (e.g. natural disasters, war, terrorism, internet outages, or government actions). In such events, we may extend delivery times or cancel orders with notice.

Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes relating to these Terms or your use of our Site shall be subject to the exclusive jurisdiction of the courts in [insert city, State] (or applicable consumer dispute forum).

Amendments

We may update these Terms at any time (for example, due to legal changes) by posting the revised version on our Site. The updated Terms take effect on the Effective Date shown below. Your continued use of the Site after changes signifies your acceptance of the new Terms.

Effective Date

3 April 2026